All workplaces have conflict, either between workers or between a worker and a supervisor. When conflict arises, it needs to be dealt with fairly and effectively as soon as possible. Unresolved conflict reduces the productivity and satisfaction of workers and costs the employer both time and money.
The key to dealing with conflict is to address the issue and work to provide solutions before it affects the entire group or the business. If your employees are unionized, consult your collective agreement. It likely sets out a process for dealing with disputes and if so, that process takes precedence over any suggestions contained in this document.
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